Click and Reserve is available from selected stores across East Anglia, Yorkshire, Lincolnshire, Northamptonshire and Manchester.
Please make sure to check our opening hours on branch pages before you travel.
How do I Click and Reserve my order?
To use our Click and Reserve service simply find the product(s) online you wish to collect and choose the collection option at the checkout and pay in store when you collect your items.
Stock levels
- Our website by default displays stocks at our warehouse available for home delivery
- Once you have selected a branch for Click and Reserve, stock notifications across our whole website will update to display only stock available at that branch
- To then view all stock available for home delivery from our warehouse, select Delivery from the dropdown list before returning to browse our range
If an item shows as unavailable or out of stock at your chosen branch and you don't want home delivery, let us know, as we may be able to help.
You will receive confirmation that your items are being kept for you at your chosen store. In stock items will be reserved ready for you to collect, but please leave an hour between reservation and collection to give us time to set your items aside.
Your items will be reserved until the end of the next working day.
If you have Clicked and Reserved an item, please speak to staff in store rather than picking up an item off the shelf. We will have set aside stock for you to collect.
Please ensure you provide us with a telephone number during checkout so we can contact you in case of any issues with your Click and Reserve order.
Voucher codes
Please note that Wilco Direct voucher codes are currently not available to use with Click and Reserve orders. If you wish to use a voucher please select Home Delivery when placing your order. If you apply a voucher code to your basket and then select a branch for Click and Reserve, the voucher will be removed from your order.
Need any help?
If you have any questions about the order process, or need any help with completing your order, please call, email or Live Chat with us.
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